MY HORRIBLE ONGOING EXPERIENCE WITH COMCAST/XFINITY

We've been loyal Comcast/Xfinity customers for over a decade. After saving for years, we're building our dream house. High speed Internet is crucial to my business, and I work from home. Our three closest neighbors have Comcast/Xfinity service, the closest of them being about 50 feet from the foot of my driveway.

• 07/15/2016 - Called Comcast to talk to someone about moving service when the house is complete. Gave them the new address. Seeing as we have a 1,000 foot driveway, I figured there would be some out-of-pocket expenses for trenching, amplifiers, etc. I was told that the new location should be no problem and there wouldn't be any extra charges and that I should call back when I have a definite move-in date.
• 07/18/2016 - We broke ground on the house. Very excited. We'll be moving in by November.
• 08/09/2016 - After being told by our electric provider that the service extension will cost a lot of money, I decided to call Comcast again to make sure there is no charge. I was told to call 800-934-6489 and ask for billing. Talked to a very nice guy named Patrick, said there is a note on the ticket that service extension would cost roughly $9,000. I asked for details on what all that includes (does it take service to the foot of driveway or to the house, etc.) and none of those details were available. I was told to call installation services at 888-972-1446.
• 08/10/2016 - Called installation services and they said they don't handle that. I was transferred to tech support. They said they don't handle this and said they would transfer me to a department that can help. Person I got verified that it's a rough estimate of $9,000. I asked for a way to speak to someone about this and how to move forward and find out the details. Put on hold for a supervisor. Supervisor not available, but ticket was "endorsed" and I was told I'd get a call back within 2 hours.
• 08/10/2016 - After not getting a call back, I filled out an online form requesting business service at the new location. I thought maybe they would put some kind of priority on getting back to businesses, and I do operate one. Received an email back that they would do a survey.
• 08/12/2016 - Never did receive a call back from that supervisor, but a very nice guy named Brian called me in regard to a survey I had filled out with some critical feedback on my experience. Brian said he was there to get to the bottom of it and get me some answers. Said he'd call me back by 8/16.
• 08/22/2016 - Still haven't heard back from Brian. Called customer service, woman found the ticket made by Brian and said she'd email Brian and ask him to reach out to me.
• 08/22/2016 - Heard back via email from business services. Was told that it would be $16,472 to get service to our house and we would have to commit to at least $470/month in services. Seeing as I was already told $9,000 for residential service, I told her that I would go that direction.
• 08/25/2016 - Never did receive a call back from Brian. Called customer service and talked to Darlita. Very nice woman and felt my pain for all of the issues getting this resolved. Was told that it will be resolved by Saturday.
• 08/26/2016 - Darlita called me back. Kudos to her for at least communicating and followup. Said the ticket has been referred to construction and I will hear back within 7-14 days.
• 09/09/2016 - It's been 14 days. Called for an update. Was told that they ordered a survey and I won't hear back until Tuesday.
• 09/13/2016 - It's Tuesday night... never got the promised call back.
• 09/15/2016 - Received a response via Twitter from @ComcastCares. They say they will try to get an update on the situation.
• 09/16/2016 - @ComcastCares responded via twitter saying the ticket was closed on 08/28. I'm no closer to a solution, so I don't get why the ticket has been closed. I'm now told that I was to wait a minimum of 14 days (rather than the 7-14 days I was told). Pretty upset that my ticket was closed. I just don't know what to do at this point.
• 09/20/2016 - @ComcastCares sent me a message via Twitter asking if I had heard anything yet from the construction department. I told them that I hadn't.
• 10/06/2016 - It's now been nearly 3 months that I've been waiting on an answer. I have yet to hear anything from construction department. I messaged @ComcastCares today to ask if someone from the construction department could please just call me and assure me that they even have this issue on their agenda.
• 10/06/2016 - I got a response by email! Someone is looking into it. I explained that I had already installed 2" conduit so the job should be easy. I hope to hear back soon with an install date.
• 10/25/2016 - Received an invoice in the amount of $7,027.53 to cover construction costs to bring service to my home. This is due to the 1,000 foot driveway. It's a LOT of money, but I absolutely need the service. I sent a check in.
• 11/23/2016 - Noticed the check hasn't been cashed yet. Emailed the construction department to make sure they received it. They did. No more information at this time.
• 12/16/2016 - Contacted construction department again for status. Weather has set them back.
• 12/26/2016 - My wife noticed a Comcast contractor at the end of the driveway. They are starting the work.
• 12/27/2016 - The work is complete. I've been told I can contact comcast to schedule installation.
• 12/28/2016 - Comcast can't send an installer until 01/10. :( After nearly 6 months and $7,000 to get service, I thought maybe they'd expedite this last step. :(
• 01/10/2017 - Service is installed!

Status: Complete!